All the rates are obligatory given in local currency CZK (Czech Crowns). All rates shown in other currencies are subject to change depending on daily foreign currency/CZK
exchange rate. The total amount in other currency is confirmed at the time of payment.
PCA makes no guarantees about the exact apartment of the specific reservation. PCA will offer and book alternative services wherever possible when the requested service is not available. An alternative service is offered and booked at the same or higher quality as the service requested. Please advise us if you don't wish to have any alternative services.
Vouchers are issued and sent after receiving a definite confirmation. Vouchers include all the details about the service and must be presented at any check-in. If we are advised that you are travelling without a voucher we will advise the service provider. We are not responsible for any charges incurred by lack of vouchers. If a hotel does not accept a voucher, then they are liable and not PCA.
Claims for refunds must be made within 30 days of any disputed service. Claims must include full details and documentation. If the claimed service is paid by credit card, a copy of the credit card statement must be enclosed with the claim.
Payments are available by credit cards (VISA-AMEX-EC/MC); cash in any currency listed on PCA exchange rates table and by wire transfer.
We require to guarantee your reservation by valid credit card authorization or by deposit. Exact amount of required guarantee is specified at the time of reservations and depends on the exact type of service. Refundable security deposit is required upon check-in. It covers damages, stay extensions, misuse of apartments etc. - for full conditions refer to refundable security deposit form please.
Check-in is specified on the vouchers. Check-in for all hotels and apartments is at 14.00. Standard check-out time is 11.00 a.m. at the departure day.
CANCELLATION & CHANGES
Cancellations on the spot on the day of check-in are available due to serious reasons (illness, unsatisfactory service etc.). In this case the deposit will be returned in full. For other conditions see cancellation conditions related to the specific service.
Our company operates in accordance with the Antidiscrimination law n. 198/2009 and, as such, we encourage all prospective guests to talk to us about any special accommodation requirements they may have. We will be pleased to discuss our most appropriate accommodation solutions with the aim of making all guests' stay as comfortable as possible.